AutoPass

AutoPass Support

AutoPass is operated by Endo Powersports LLC. For help, email sales@endopowersports.com. Never send your master password, your Secret Key, a recovery code or a backup code to anyone, including us: we never need them, and no one at AutoPass can see your vault.

Get the desktop app for macOS or Windows from the download page.

Common questions

I forgot my master password. If you set up a recovery code, choose "Forgot master password?" on the unlock or sign-in screen and enter it with your email address; your vault stays as it is, and you get a new recovery code. Without a recovery code, nobody (including us) can reset your master password or open your vault. That is what zero-knowledge means.

I'm signing in on a new device and need my Secret Key. It is in the Recovery Kit you saved when you created your account, and in Settings on any device that is already signed in (after you re-enter your master password).

I lost the phone or app I use for two-step verification. Use one of your backup codes on the code step. Then, in Settings › Two-step verification, set up your authenticator or phone again and make new backup codes. Devices you trusted earlier keep working until you remove them in Settings › Devices.

A device I no longer have is still signed in. Open Settings › Devices on another device and sign it out. You can also sign out everywhere else at once.

How do I delete my account? Settings › Delete account. It permanently removes your account and the vaults you own from the server. The Privacy Policy explains what this deletes and what remains in backups for a short time.

Syncing stopped. Check that the device is online and that AutoPass is unlocked. If AutoPass shows "Verify it's you to keep syncing", select it and enter a two-step code.

Security and privacy